Both parents are required to phone to refer themselves to the service and to discuss concerns and requirements. Appointments are made only after both parents have contacted the service. To maintain our independence we do not initiate contact with parents to arrange an interview.
After both parents have had interviews, we begin our service as soon as possible, depending on availability of places. Due to high demand, there is a waiting period for supervised visits. To allow for more families to use the service, supervised visits generally occur fortnightly, for a maximum of two hours.
Relationships Australia provides services subsidised by the Federal Government. As these subsidies do not fully cover costs, it is necessary to charge fees.
These are kept low and charged according to parents’ income. Special arrangements are possible for those in hardship.
$30 (Health Care/Pension Card)
$50 (income up to $80,000)
$120 ($100,001 and over)
Each parent is expected to pay for his or her assessment unless otherwise negotiated or ordered.
$15 (Health Care/Pension Card)
$20 per handover (income up to $80,000)
$30 ($100,001 and over)
Supervised visits (per hour, max 2 hours)
$20 (Health Care/Pension Card)
$30 (up to $80,000)
$50 ($100,000 and over)
Off-site visits, if approved: Mileage at 80c per km if staff use their car
Cancellations without notice or non-arrival
Cost of scheduled fee
$50 (to confirm dates of attendance only)
We provide reports which help parents and the Family Court determine contact arrangements.
$150* (Health Care/Pension Card)
$200* (up to $80,000)
$400* (Legal-Aid funded, income $80,001 to $100,000)
$500* ($100, 001 and over)
*Reports will be subject to GST.
In order to make reports fair and helpful, they are written only after a minimum of eight supervised sessions.
Please tell us at the assessment interview if a report will be required. This allows us to begin recording what is observed from the initial contact visit.
Each parent is required to sign a Service Agreement outlining the requirements for using the Child Contact Service. This includes encouraging children to have a positive relationship with the other parent.
We also require a copy of your current Court Orders or parenting agreement and, if applicable, a copy of any Restraining Orders.
Monday to Friday (9:30am-4:30pm)
Saturday (9:30am-4:30pm) and alternate Sundays (3-5pm).Weekdays can be negotiated.
Saturdays (9:30am-4:30pm) and alternate Sundays (3-5pm). We are closed on public holidays and over the Easter and Christmas periods.