Quality
Relationships Australia WA is committed to providing high quality, professional services based on recognised theoretical and clinical practices. Our counsellors, mediators and educators are appropriately qualified and undergo regular training to remain at the forefront of industry expertise and standards.
We provide up-to-date information relevant to all stages of family relationships, or assist clients to find this information. Where appropriate, we will refer clients to other community resources. We work closely with other organisations and the community to give clients access to the best possible options to help resolve their issues.
Timeliness
We acknowledge requests for services immediately and aim to offer an appointment at a time and place to suit the client, at the earliest possible date.
Safety
We respect the rights and safety of our clients and all others. We will provide a safe and secure environment for all interactions with clients, in accordance with our Client Feedback Policy.
Ethics and Confidentiality
Relationships Australia WA is committed to providing services which are ethical, professional and of the highest quality. All staff are responsible for maintaining proficiency and ethical standards in accordance with our Ethical Practices Policy. We discuss confidentiality with our clients and inform them about how we keep their personal information. Client services and records are managed in accordance with the Privacy Act (1988) and our own Privacy Policy.
Child Safety and Wellbeing
Relationships Australia WA is committed to the safety and wellbeing of children and young people, by providing child-friendly environments where they feel safe and are safe.
Read our full Statement of Commitment to Child Safety and Wellbeing.
Equity and Inclusion
At Relationships Australia WA, Inc., our vision is to be the best at supporting our clients so they can thrive in their communities. We believe in a just and equitable society in which relationships are respectful, diversity is valued, and people have a sense of belonging and an opportunity to learn. The equity we strive for is equally valued in the workplace as in the community, and we are committed to achieving gender equality.
Read our Gender Pay Gap Report 2022/2023.
Relationships Australia’s Indigenous Network (RAIN)
Relationships Australia is committed to strengthening the wellbeing of First Nations peoples, families and communities throughout Australia.
RAIN is a space for our Aboriginal staff and non-aboriginal staff network and share their issues, resources, concerns and successes over a monthly teleconference. Since then the network has now become so much more.
Our Walking Together Plan was developed by our RAIN executive committee and provides a single page of commitments for how we will behave with each other.
It includes steps and actions to achieve a culturally safe organisational space and practice for our First National clients and colleagues.
Read our Action Plan On A Page.