Accessibility Statement

Relationships Australia WA is committed to creating a diverse, inclusive, accessible and engaged community through our services and facilities. Our priority is to meet the best practice requirements for Web Content Accessibility Guidelines at the [AA 2.1] level. We will continue to improve the website needs to meet the latest accessibility standards.

We aim to provide a platform where information is accessible to everyone. This includes people with disability who may use assistive technology to listen to or study the content on our website.

At times, we may publish documents and publications received from third parties. These third party documents may not follow the AA level standards.

What is accessibility?

Accessibility is a term used to describe the ease with which people can access a place, information or service.

Relationships Australia WA follows the Web Content Accessibility Guidelines (WCAG) 2.1, which covers a range of recommendations for making website content more accessible. These guidelines address the accessibility of website content on:

  • Desktop computers
  • Laptops
  • Tablets
  • Mobile devices.

Technical specifications

The accessibility of Relationships Australia WA’s website relies on the following technologies working with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used. Some important aspects of accessibility are listed below.

Colour Contrast

WCAG 2.1 level AA requires a contrast ratio of at least 4.5:1 for normal text and 3:1 for large text. WCAG 2.1 requires a contrast ratio of at least 3:1 for graphics and user interface components (such as form input borders).
Large text is defined as 14 point (typically 18.66px) and bold or larger, or 18 point (typically 24px) or larger.


Relationships Australia WA is committed to ensuring that all video content is accessible and aims to meet the Web Content Accessibility Guidelines (WCAG) to level AA wherever possible.

We will ensure that all videos uploaded to YouTube are transcribed. However, as YouTube is a third-party product, technical issues may occur that are out of our control, such as links and headings that are either empty or nonsensical.

Tab-based navigation and skip-to-content

This website allows full tab-based navigation:

  • Press enter to activate when you hold down on the menu item or hyperlink.
  • Hold down the shift and tab keys to reverse the tab cycle.
  • At the top of each page, there are options to skip to various areas of the page. This is to assist users of screen readers and those who are zooming in to view the website.

Text resizing

Text on this site can be resized by:

  • Using the zoom and increase font options from your browser’s menu
  • Pressing Ctrl key (Microsoft Windows) or the Apple key (Mac OS) on your keyboard and using the + or – to zoom in or out
  • Pressing ctrl on your keyboard and scrolling with your mouse wheel.


Wherever possible, hyperlinks contain descriptions of information found in the link’s destination. All internal links will open in the same window to improve usability for those with vision impairment. However, documents with external links will open in a new tab.


Relationships Australia WA has made every effort to ensure that our website is easy to read by using plain English and ensuring its design does not interfere with usability or readability,


Cascading style sheets (CSS) are used to format page content on this site. This allows keyboard-only users to disable the formatting provided and apply their own formatting. Style sheets are disabled within an internet browser's settings or preference options.

Assistive technologies

If you use assistive software such as Job Access with Speech (JAWS) or NonVisual Desktop Access (NVDA), you can use features to:

  • Present link lists
  • Present headings
  • Shift the focus directly to tables and lists on a page.

Navigation using a screen reader

For those with vision impairments, we have endeavoured to maximise the ability to use a screen reader with this website. Visitors using recent versions of screen readers can navigate using the following keystrokes:


  • H to navigate forwards through the headings
  • Shift + H to navigate backwards through the headings
  • 1 to navigate to the next level 1 heading (or a number between 1 and 6 to navigate to the next heading on this level)
  • Shift + 1 to navigate to the previous level 1 heading (or a number between 1 and 6 to navigate to the previous heading on this level)
  • Insert + F6 to provide a list of all headings.



  • Tab key to proceed through the links or shift + tab to cycle backwards through the links
  • Insert + F7 to provide a list of all links.


Using JAWS® Versions 10-12, you can use the keyboard navigation in virtual mode:

  • ; (semicolon) for the next landmark
  • Shift + ; (semicolon) for previous landmark
  • Ctrl + insert + ; (semicolon) for a list of landmarks

Using NVDA 2011.2, the landmark keyboard combination in virtual buffer mode:

  • D for the next landmark
  • Shift + D for the previous landmark.

Using NVDA + F7VoiceOver you can navigate a page via landmarks by:

  • Choosing landmarks in the web rotor, then finger flicking up or down to move to the next or previous landmark.

Assessment approach

Relationships Australia WA assessed the accessibility of Relationships Australia WA’s Website by the following approaches:

  • Self-evaluation
  • External evaluation
  • WAVE Evaluation Tools


Limitations and alternatives

Despite our best efforts to ensure accessibility of Relationships Australia WA’s website, there may be some limitations. Below is a description of known limitations and potential solutions. Please contact us if you observe an issue not listed below.

Known Limitations for Relationships Australia WA

Third Parties: Relationships Australia WA is not responsible for third-party applications or how they access the information on the Relationships Australia WA website, such as but not limited to, JAWS and NVDA other screen-reading software or devices.

Third-party applications on this website include:

  • Big Red Sky (current job vacancies, tenders and applications)
  • Intramaps (online mapping system)
  • Online payments (Westpac Australia)
  • eProperty services
  • Apet360
  • Google Maps
  • MailChimp
  • Social Pin Point
  • YouTube
  • Facebook Pixel
  • Google Tag manager
  • Grant guru
  • Localised
  • Woobox
  • Security features for online forms, including captcha.

Contact Us

Relationships Australia WA to provide their communication platform or link to contact us page. This may include

  • Direct phone number
  • Email Address
  • Address 
  • Link to Contact Us form or include form in the page.
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