Definitely. If you need reassurance, please ask. Our policy is stated clearly on this website, in the “Our Commitment” section:
Ethics and Confidentiality
Client feedback is encouraged and is used to monitor and evaluate our programs, staff performance and, as part of the planning process, to tailor services to client needs. All complaints are dealt with immediately by senior management in accordance with our Client Complaints Policy and Procedures. As with general feedback, complaints are used to influence future practice and standards. Feedback forms are sent to clients at the end of every service, but are also available from any Relationships Australia branch.
Alternatively, you may contact us via email or write to:
The Chief Executive Officer
Relationships Australia (WA)
PO Box 1206 West Leederville WA 6901
Many are. We try not to let financial restrictions stop anyone using our services.
We do. Our services are for people regardless of colour, religious views and sexual preference.
Yes, you are welcome to call in and see a Customer Service Operator.
Yes, just ask our staff when you call. We have booklets and other material on topics such as “What About the Children,” “Women and Separation” and “Child Contact Service”.