Employee Assistance Program

Employee Assistance Program

Relationships Australia WA's Employee Assistance Program (EAP) is designed to help organisations support their employees by promoting personal well-being and strengthening relationships in the workplace, at home and within the community. Support services provided through EAP are provided at no cost to employees whose employer has a contract with Relationships Australia WA for EAP provision.

An EAP assists employees at all levels of an organisation to better deal with personal, family and work-related concerns which may impact on their work life and job performance.

Arrangements for all appointments are kept strictly confidential. Relationships Australia WA's EAP can be booked and accessed directly by employees without any need for Managers or HR departments to make individual arrangements. Details of an individual employees attendance is kept highly confidential and private.

To set up an EAP for your organisation, simply call 1300 364 277 and ask to speak to our EAP Manager.

Information for employees

There are often challenges that many of us face at different times in our life. Seeking support to help navigate these challenges is a significant step. If your employer offers an Employee Assistance Program (EAP) with Relationships Australia WA, this means you can access free* and confidential counselling services.

How can EAP help you?

Our experienced counsellors can help with issues such as: 

  • stress and fatigue  
  • couple and family issues  
  • separation and divorce  
  • conflict and harassment  
  • addictions, including drugs, alcohol and gambling
  • anxiety and depression
  • trauma, grief and loss
  • financial difficulties
  • work and career problems
  • adjustment to organisational change.

Confidential service

Trust is an essential part of this process. We offer a highly confidential counselling service. All personal information and issues raised will not be communicated to your employer, unless you request information to be shared and give consent.

Who can use this service?

If your employer has an agreement with us, any member of your organisation can voluntarily access EAP services at no cost*. To check if your immediate family members can also use our services, speak directly to your EAP Coordinator or call us. 

Our Staff

Our registered psychologists, social workers, counsellors, mediators and trainers have experience working with a range of clients – organisations, individuals, couples and families. All staff work within strict ethical guidelines under best practice policies and procedures. Counsellors attend ongoing professional training and development and receive regular professional supervision. 

Prompt Response

After initial contact, we will do everything possible to arrange an appointment for counselling or support services at one of our branches within three working days. If face-to-face appointments are not practical, telephone or online counselling can be arranged.

Where are We?

Counselling and support services are offered at any of our branches across Western Australia. Click here?? for a list of our locations.

EAP services can be accessed at any branch in any other Australian state or territory (excluding Queensland). In Queensland you can access services by calling 1300 687 327.

To find out more call 1300 364 277 and ask to speak to our EAP Manager. Alternatively you can fill out the email form below: 

*cost covered by your employer for a limited number of sessions

Information for managers and employers

If you are responsible for the performance and well-being of your staff, Relationships Australia WA's Employee Assistance Program (EAP) can offer your organisation a range of support services to assist with:

  • professional and confidential counselling
  • employee health and wellbeing
  • preventing or managing conflict 
  • improving workplace morale 
  • engaging staff in constructive dialogue 
  • negotiation and mediation skills development 
  • meeting facilitation 
  • improving skills in supervision and leadership 

How can I set up an EAP?

Simply call 6164 0171 and ask to speak to our EAP Manager who will assess your individual organisational needs and develop a customised service contract. Alternatively you can fill out the email form below. 

Fees 

After our EAP Manager has made an assessment of your needs a fee structure will be agreed upon. 

Our staff

Our registered psychologists, social workers, counsellors, mediators and trainers have experience working with a range of clients – organisations, individuals, couples and families. All staff work within strict ethical guidelines under best practice policies and procedures. Counsellors are required to attend ongoing professional training and development and receive regular professional supervision. 

How do staff access the service? 

Once an EAP arrangement has been established with your organisation, there are several methods to access services: 

  • for counselling, all employees may self-refer to one convenient phone number with access to a range of branch locations 
  • as a Manager you may wish to provide our “EAP-Information for Employees” brochure, or refer employees to our website
  • to use EAP in dealing with difficult issues and/or providing professional development for yourself or employees, Managers can contact the EAP Manager. 
What services are offered through EAP?

Counselling

Our strictly confidential counselling services aim to support employees at all levels of your organisation with challenges such as:

  • workplace change 
  • stress and fatigue 
  • couple and family issues 
  • workplace conflict and harassment 
  • gambling and other addictions 
  • anxiety and depression 
  • trauma, grief and loss 
  • family and domestic violence
  • financial difficulties
  • work performance issues

Workplace Mediation

We provide an unbiased and non-judgemental service where an independent professional guides individuals/groups through a problem-solving process to resolve conflicts and nurture healthy working relationships.

Management Support

RAWA’s executive staff backgrounds include professional management combined with experience in the clinical field, including counselling, mentoring, training and critical incident response.

Any manager or supervisor of your organisation can organise an appointment with one of our management staff on any issue that they may wish. This may include:

  • dealing with challenging workplace situations
  • identifying warning signs that require early intervention
  • development training for employees/management, such as team building and communication skills
  • managing conflict and improving workplace morale
  • effective use of organisational time and investment of resources
  • engaging staff in constructive dialogue
  • improving skills in supervision and leadership
  • balancing work and family commitments 
  • managing conflict in the workplace 
  • dealing with difficult people 
  • stress and time management 
  • fly-in fly-out relationships

Critical Incident Response (CIR)

Relationships Australia WA works with organisations to provide support for individuals who have experienced a traumatic event.  This support could involve attendance at work premises to provide facilitated group and individual support including information about the effects of a serious incident on groups and individuals in the workplace in terms of:

  • Immediate, short and long term responses
  • Immediate, short and long term support needs
  • Role of the organisation and the EAP
  • Referring employees and family members to appropriate ongoing support services
  • Liaising with the RAWA EAP Manager to arrange counselling sessions for impacted employees and family members

Customised workshops and seminars

All Professional Development seminars and workshops can be tailored to organisational needs and culture, following a needs assessment.

Examples of popular workshops include:

  • balancing work and family commitments
  • managing conflict in the workplace  
  • dealing with difficult people  
  • stress and time management  
  • managing fly-in fly-out relationships  
EAP NewslettersInformation for Accessing EAP

Relationships Australia WA offers a broad range of electronic and printed materials to promote EAP services to our clients.

Brochures and Business Cards

Brochures, posters and business cards are available for Managers and Employee's to promote EAP services. Below are electronic versions of the brochure for the manager and employee. Please contact the EAP Manager to order physical copies of the promotional materals. 

Information Sessions 

The EAP Manager is available, where appropriate, to visit EAP clients to provide face to face information sessions about EAP services for your organisation. This information session is also available in a audio/video format. Please find a link below.

EAP Brochures

Information for Employees

Information for Managers

EAP Information Video

PLAY Employee Assistance Program at Relationships Australia WA
Employee Assistance Program at Relationships Australia WA

Employee Assistance Programs are a way for organisations to support their employees by promoting personal well-being and quality of human relationships in the workplace.

Contact EAP

contact

To contact your nearest branch call
1300 364 277

counselling

(08) 6164 0190
mediation services(08) 6164 0130
Family Relationship Centre(08) 6164 0300
Education Course Bookings(08) 6164 0200
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