Frequently Asked Questions

Frequently Asked Questions

Below are some questions you may have about attending our community education courses or workshops.

What types of courses do Relationships Australia WA run?

Relationships Australia WA provides many different services to the community. Our relationship education courses are available to the public and range from long courses to one-night workshops. We cover a variety of topics including:

  • relationship education for couples and individuals
  • parenting
  • stepfamilies
  • communication
  • anger management
  • self-worth
  • separation, divorce and rebuilding one’s life
  • self-development

You can find our upcoming courses and workshops by clicking here.

How and where can I attend a course?

You can attend in person at our West Leederville, Mandurah and Bunbury training facilities. We also run live online courses that can be attended from anywhere by Western Australian residents by using a computer and the Zoom meeting app.

Please note that if you are attending a face to face course in West Leederville there are two Relationships Australia buildings on Southport Street - training takes place at 22 Southport St, on the corner of Harrogate Street.

How do I enrol for a course?

A selected range of our courses can be booked online through our website here.

We also welcome phone bookings for all of our courses. Please contact one of our officers on 6164 0200 with any queries about courses and we can assist in the enrolment process over the phone. 

Can I enrol someone else in a course?

You can enrol yourself, your partner or your child via the online booking system. However, for any other third-party enrolments please phone us directly. 

What concessions are accepted?

Relationships Australia WA provide courses and workshops to the public on a fee for service basis. Concession rates are also available - please see our individual workshops or courses for specific fees.

Concession rates are available for:

  • Health care card holders
  • Pension card holders. 

For any other concessions, contact the relevant Education Office (West Leederville, Bunbury or Mandurah) and for all online services, contact West Leederville. 

Are your courses based on current research?

Yes - the courses and workshops are informed by current research and are delivered in accordance with the best practice standards and principles of psycho-education.

Is there paperwork to be completed when I enrol and attend a course?

Yes – however, all information is strictly confidential and informed by our privacy policy. We can provide assistance to help you complete paperwork should you require it.

Who are the course facilitators?

Our relationship educators:

  • are from a wide range of qualifications and backgrounds such as counselling, education, psychology and relationship education
  • have the knowledge, professional interest and experience to draw upon
  • have extensive training and experience in group facilitation
  • participate in regular professional development and supervision
  • will be friendly, inclusive and maintain professional standards at all times.
Do I need to bring anything?

You will be provided with reading materials and handouts once you arrive at your course. You might like to bring a pen and paper and a water bottle, although light refreshments are provided.

Where can I park?

We run courses from various locations and the parking situation is different across these locations. Generally, there is ample street parking in the vicinity of our offices, especially in the evening. We can provide location-specific parking information prior to the course and we are happy to answer queries regarding this if you wish to contact our office.

What do I do if I am running late, need to leave early or have to miss a session?

We aim to start and finish our courses and workshops on time. If you know you are going to be late, have to leave early or miss a session please ring or email during office hours using the details on your booking confirmation as soon as possible.  

What happens if a course is cancelled?

Occasionally we may need to cancel or change the date of a course. If this occurs you will be advised immediately via email. Whilst every effort is made to ensure continuity of courses, in the event of a workshop or course being cancelled by Relationships Australia WA participants are offered the option of a full refund or a credit to attend a rescheduled course at a later date. Please refer to our refund policy on our webpage.

What happens if I get ill or change my mind and can’t attend? (Refund/Cancellation policy)

We understand that people become unwell or have circumstances that are outside of their control which may impact their capacity to attend. In these circumstances, we ask that you call our office at your earliest convenience to provide notice of your intention. Please refer to our refund policy on our webpage.

I would like to enrol but am going to miss one of the sessions in a long course. Can I still attend the others?

Whilst we work hard to adopt a flexible approach and aim to accommodate the individual needs of our participants, we will look at each request on a case by case basis. Missing one session of a long course (4 weeks or greater) can usually be accommodated. However, we suggest you call or email us to discuss if you are unsure.

What happens when I arrive at a Relationships Australia WA course location?

When you arrive at Relationships Australia WA the name of your course will be well signed and will direct you to your training room, where your facilitator will be waiting to welcome you. Once comfortable you will be asked to complete some registration paperwork, and then your facilitator will introduce you to the other participants.

Toilets are close by and refreshments are available during the breaks.

Can I have my child/baby/children with me during the course?

No, it is not suitable for a participant to bring children or babies to any of the adult courses, this includes both our face-to-face and online courses.

We do have several courses designed for families to attend together, where children are an important part of the learning in the workshop. These include Building Stronger Families and Rock and Water.

Who will be in the workshop or course with me?

In both face-to-face and online courses there will be a facilitator (sometimes two, depending on the course) and between 6 and 16 participants. Generally, all of our participants are adults. We have several courses that cater to families, where children will be in attendance as participants. Generally, people come on their own (except for our couple courses).

Will I be put on the spot?

No – whilst participation is the best way to learn, your level of involvement, contribution and sharing is up to you.

Will there be breaks during the course?

Yes - all of our courses allow for breaks when you can stretch your legs and use the amenities.

Can I get proof of attending?

If you require proof of attendance for any purpose then please advise your facilitator on the night of attendance or simply call education services and request a letter indicating your attendance.

Is there Disability access?

We have multiple locations across WA. Relationships Australia strives to ensure accessibility to all people, however we advise that you call and speak to us to discuss your specific requirements to ensure that you have access to what you may require.

Why are some courses gender specific?

Some of our courses are gender-specific because they are based on research that points to gender-specific outcomes. For example, Dads and Daughters and Managing Anger and Stress for Women.

Community Education Administration Contact Details

West Leederville and Online

Ph: +61861640200

Email: education@RelationshipsWA.org.au

Post PO Box 1206, West Leederville, WA 6901

Mandurah

Ph: 6164 0570

Email: mandurah.education@relationshipswa.org.au

Post: PO Box 3080, Mandurah East, 6210

Bunbury

Ph: 6164 0566

Email: Bunbury.education@relationshipswa.org.au

Post: PO Box 1116 Bunbury WA 6231