The Peel Senior Relationship Service is a case management and mediation service supporting older people and their families residing in the Peel region to find solutions to ageing-related issues.
Support can help to:
- prevent or resolve family conflict
- facilitate difficult conversations
- plan for the future (including medical, health, financial or living arrangements)
- make decisions that protect the interests, rights and safety of the older person
- reduce the risk of elder abuse, including emotional and financial abuse
Attending the Senior Relationship Service is voluntary and confidential.
You can attend the services on your own, with your partner, a carer or advocate, as a family, or your children or parent(s) can come by themselves.
What is case management?
Case management supports a person to assess immediate, short and long term needs and develop a plan to achieve goals. The plan considers an older person’s capacity, current relationships and any other significant issues.Our case managers help people to access appropriate support, ensure adequate progress and advocate on an older person’s behalf where appropriate.
Mediation can be used in the early stages of family conflict or to resolve specific ageing- related disputes such as financial concerns, planning for the future or legal issues.
Mediation helps to resolve disputes, build trust and reconcile the interests of parties, helping to sustain healthy family relationships.
In many cases, early intervention with case management support can mean mediation may not be required.
The decisions you make are not legally binding. If you would like to put your arrangements in writing, your practitioner can assist you.
Our Senior Relationship Service team have professional qualifications and experience in social work, psychology, mediation, law and/ or counselling.
Staff providing services receive professional supervision and ongoing specialist training in the area of elder abuse and ageing- related issues. They are also trained in elder mediation and specialised counselling.
This service is provided at no cost as part of the Federal Government’s National Plan to Respond to the Abuse of Older Australians.
To find out more or to make a booking call 6164 0173 or use the form below to send us a message. We are open Monday to Friday from 9am to 5pm.