Defusing Angry and Abusive Customers

Defusing Angry and Abusive Customers

Course Summary

You’re at the front line of service delivery. It may seem that you can do little to respond to angry and abusive clients and customers. But you can! This half day workshop shows you key principles and strategies to defuse clients’ and customers’ anger and reduce abusive behaviour right from the start. It also assists you to reduce your own stress levels.

  • Fee
  • $110 per person
  • Concession fees available

Topics covered in this workshop include:

  • why do people become angry and abusive?
  • what angry people need and want
  • the art of self-control
  • starting off successfully
  • the art of cooperative language
  • verbal self-defence techniques
  • assertive limit setting

Upcoming Courses

There are no courses scheduled, to register your interest for upcoming courses please send us an enquiry.

Course Enquiry

To contact your nearest branch call
1300 364 277
Counselling(08) 6164 0190
Mediation Services(08) 6164 0130
Family Relationship Centre(08) 6164 0300
Education Course Bookings(08) 6164 0200

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