FASS Feedback

Your feedback is valuable in helping us to improve our services. Thank you for your time.

I felt supported when I contacted your service

The service listened to me and understood my issues

My Case Manager/Counsellor created a safe place for me to explore my issues

I felt comfortable to contact my Case Manager/Counsellor when I needed support

My Case Manager/Counsellor and I worked well together

The administration staff members were efficient and respectful

I am better able to deal with issues that I sought help with

I would recommend this service to others

I am satisfied with the services I have received

Think about the first time you came to Lanterns, and how you were feeling at the time. Please tick the option that best describes how you feel now

What did you find most helpful/least helpful about the service?

Please add any comments that you think would help improve our service